Thank you for purchasing a voucher from our website!

You will receive your voucher within 24-48 hours after your purchase is completed. This will be sent to your PayPal email connected to your account. Please check all your folders, including spam. If you have any questions please email us on admin@kentowlacademy.com. Or give us a call on 07535471588. 

Terms and conditions

All of our experience days are weather permitting and we reserve the right to cancel experience days if the weather conditions are unsuitable for flying.

We pride ourselves on our amazing experience days, the only thing we can’t control is the weather! If the weather is looking bad on the day, we will call you on the contact number provided to us. (This could be as early as 9am on the day of your experience so please keep your phones on!) It is advised that you do not bring along infants with you on the day and arrange suitable care for them beforehand. 

Experience day vouchers are non-refundable. 

If you are worried about your experience day not going ahead as planned, you can always call us on the office phone and someone will be happy to speak with you. If your day is cancelled due to weather, we will re-book you onto the earliest convenient slot, this can be whenever is best for you.

Please remember that weekends are always best booked as far in advance as possible!

We ask that all participants please let us know in advance if there are any medical conditions or disabilities that we may need to be aware of. (Kent Life has full disabled access and we can accommodate for most medical conditions on our experience days). We will always have client safety in mind during all activities.